Custom Email (SMTP) Settings – Cyver Support

Cyver allows administrators to configure custom email (SMTP) settings to control how system emails, such as account activation, password reset, and notification emails, are sent. This feature enables organizations to use their own email domain and infrastructure instead of Cyver’s default email configuration.

Using custom email settings helps organizations align Cyver with their internal IT, security, and compliance requirements.

When to Use Custom Email Settings

You may want to configure custom email settings if you:

Want emails to be sent from your own corporate email domain
Need emails to go through your internal SMTP servers
Have strict security or compliance requirements
Prefer full control over email delivery and authentication

How to Enable Custom Email Settings

Navigate to Administration > Portal > Email
Locate the option “Use default email settings”
Uncheck this option
- This disables Cyver’s default email delivery
- Custom SMTP configuration fields will become available

Custom Email Configuration Fields

Once default email settings are disabled, configure the following fields:

Email Identity

Email Display Name
The name shown as the sender (e.g., your organization name)
From Address
The sender email address that will appear in the “From” field

SMTP Server Settings

SMTP Host
Your organization’s SMTP server
SMTP Port
The port used by your SMTP service
Use SSL
Enable if your SMTP server requires encrypted connections

Authentication Options

Username / Password
Standard SMTP authentication
Use Default Credentials
Uses Windows/Active Directory credentials in corporate environments where the SMTP server trusts domain authentication
Domain Name
Domain context for authentication

Testing the Configuration

After entering the SMTP details:

Enter a recipient email address under Test Email Settings
Click Send a Test Email
Confirm the email is delivered successfully

This step ensures the SMTP configuration is valid before it is used by the platform.